Help Topics
Account & Profile
TERA-Germany Launcher
Twitch Drops
Miscellaneous
Account & Profile
I got banned! Why?!
There can be multiple reasons of why your account might have been restricted.
The most common issues are:
• Multi Accounting; It's not allowed to have more than one account.
• AntiCheat System; You might got caught cheating.
• Argon System; Your account had suspicous activities.
We ask you to follow our Terms of Service, so everyone can experience a fair environment.
If you think this happend in error, please submit a ticket:
• Write a ticket
What is the referral system?
The referral system is used to reward our players, who refer our server to their friends.
You will be awarded with Points for each user registered with your personal link.
Those points are based on total playtime of your friends, and can be used for various
items in the Referral Shop in-game.
I want to change my password.
You can change your password in your user profile:
• User Profile
I want to change my mail address.
If you wish to change your mail address, you have to contact our support team and
request it by submitting a ticket:
• Write a ticket
Please note, once the address got changed you have to verify it again before you can
enter the game.
I want to delete my account.
If you wish to delete your account and all its data you have to submit a ticket with
the account you wish to be deleted.
You can request the account deletion here:
• Write a ticket
Please note, this process can take up to 72 hours and cannot be reverted!
Can i claim a character name which is already in use?
If the account holding your desired character name is banned, or has less than 10 hours
of playtime, and is inactive for over 3 months, their character names are available for
claim. Simply open a ticket with the name you are interested in and you will be guided further.
• Write a ticket
Please note, we cannot reserve a name once it got freed up and is ready to claim.
TERA-Germany Launcher
How do I get the Launcher?
You can download the TERA-Germany Launcher by following this link:
• Launcher Download
Unzip our Launcher to the place you wish and start it as administrator. On every
start, your launcher will check for own updates and might restart itself. Afterwards you
can choose an application to install, update or start it.
Please note, you need a verified account to be able to use it and play our game.
How can I play TERA the game?
We are providing our TERA game client over our Launcher.
Open your Launcher and click on the TERA Icon to install, update and start it.
Where can I find the Toolbox?
We are providing our own Toolbox for TERA, which is integrated into our Launcher.
Open your Launcher and click on the Toolbox Icon to install, update and start it.
Error! The update files were not loaded.
If checking files does not resolve the issue, we may be publishing a new build for the game client.
Please restart your TERA-Germany Launcher and try again in 10 minutes.
Error! Insufficient permission to run Toolbox.
The TERA Toolbox needs to be started as Administrator. Follow the step below:
Rightclick on launcher > Run as Admin
Error! Base files for Tera Germany not found!
To fix this issue follow this list step by step:
• Make sure all folder names are correct (launcher, TERA, Toolbox)
• Go into the launcher folder and delete the "data" folder, and if present the "deleteme" folder too
• Delete the whole Toolbox folder
• download and put/replace this version file into your TERA folder
• start the TERA-Germany Launcher as Administrator
• wait until verify and download of TERA finished
• if finished, switch to Toolbox app in the launcher
• wait until verify and download of Toolbox finished
• if finished, press START in the launcher to start Toolbox
• in Toolbox, press Start on top right to install mods
• if finished, switch back to the TERA Germany Launcher
• open the TERA app in launcher and press PLAY to start Tera
Donations & Codes
How can I donate for your project?
We appreciate your support for our project. To be able to maintain server costs, we
need supporters like you!
You can find the Donation page by following the link:
• Get Coins
As a little Thank You for your trust in us, we deliver each donator an amount of Coins
which can be exchanged for Benefits or for exclusive items in the in-game shop.
What payment methods are supported?
We are allowing Donations over PayPal, SOFORT, iDEAL, Debit Cards, Credit Cards, and some more.
Please note, the payment methods depend on your location.
Where can I use Promotion Codes?
You can enter a new Promotion Code in your user profile.
You can find it by following the link:
• User Profile
Paypal asks for Credit Card info but i dont have one!
We cannot remove or add country specifications for Paypal. Paypal has their own
system and ToS what is responsible what countries has to deliver what informations.
Therefor, you might face a window asking for adding a credit card, even tho you
choose something else.
Please check the Paypal help website for your country for more information.
Benefits & Items
Are the Benefits permanently available?
This depends on the type of Benefit you want to unlock.
We currently provide two types of Benefits:
• One-Time Payment; You pay once and unlock it forever.
• Monthly Payment; You pay once every month to unlock the perks.
You can see the type on the Benefits Overview Page on our website.
Where can I find the items from Benefit Packs?
You can find your Benefit Items in-game in your Item Claim, under the Account Items tab.
These are not tradable and can be used unlimited times, with all your characters.
Where can I find the items from Promotion Codes?
You can find your Promotion Code Items in-game in your Item Claim.
Where can I find the extra Premium Bars?
You can open your Premium Bar in-game by clicking on the P on the right of your
main skill bar.
The following Premium Bars are available:
• VIP Status; Granting access to battle items.
• Founder & Veteran; Granting access to extra items.
• Hero Pack; Granting access to all Darkan's Wings.
Miscellaneous
How can I get started on this server?
You can check out our guide compiled by our staff members at:
• Starting Guide
Can i claim a character name which is already in use?
If the account holding your desired character name is banned, or has less than 10 hours
of playtime, and is inactive for over 3 months, their character names are available for
claim. Simply open a ticket with the name you are interested in and you will be guided further.
• Write a ticket
Please note, we cannot reserve a name once it got freed up and is ready to claim.
I have no sounds after I went into the game!
If you experience issues with game sounds, download and install the DirectX library:
• Microsoft DirectX Redistributable
Please note, even when it says 6.0 is outdated, you still need 6.0
Where are the server located?
Tera Live Server:
• Germany, Falkenstein
Where can I find the Terms of Service?
You can find our Terms of Service by following the link:
• Terms of Service
My issue is not listed here.
If none of the above helped you, you can contact us over:
• Join our Discord
• Write a ticket